BHCC - Brighton & Hove Chamber of Commerce

Business Lifebelt
Recession-busting support for the businesses of Brighton & Hove

Customers - Love them or lose them

Event Description
Jonathan Winchester is the Managing Director of Shopper Anonymous a company that specialises in providing feedback from a customer’s perspective, to independently run businesses. His experience of working with hundreds of companies from all over the world as well as closer to home, means the session is based on real life case studies and is both entertaining and thought provoking. This is the man with the inside knowledge of what customers really think of the service they receive when they visit establishments just like yours.

Jonathan and the team at Shoppers Anonymous have developed an effective motivational and practical Customer Service Training format which will be used in this workshop.

This will be an interactive session and will provide individuals with the necessary skills to deliver superior customer service.  This acts as the first stage of the service improvement process.

As a direct result of their work shop attendees will be able to:

• Think more laterally about the customer’s expectations
• Identify who your customers really are
• Appreciate the importance of teamwork
• Discuss the components of effective one to one communication
• Put  themselves into their customer’s shoes
• Get the basics right (first impression, the phone, complaint etc)
• Develop an improvement plan

Please go to www.shopperanonymous.co.uk for more information.

Event Running Order

• Arrival drink and light bites
• Introduction and welcome from ?
• Topic expert
• Break out for group discussions & action learning
• Feedback from discussion group and Q&A with topic expert
• Practical action plans review – for each attendee to take away
• Brief address from Council representative
• Overview of how to get ongoing help and local business support
• Networking over a glass of wine and more nibbles

Liz Brand, Destination Manager at VisitBrighton will welcome you to these events.

Come along to all three sessions to add to your existing skills and help revitalise your business. We promise there won’t be any business jargon or patronising attitudes. Simply positive thinking, relevant expertise and a great opportunity for forward-looking business owners and managers.

All events will run from 2.00-5.00pm at the Ramada Hotel with drinks & light bites provided

It won’t cost you a penny, just your time. You are welcome and encouraged to attend all three events.

Business Lifebelt is designed to inform and inspire. If you have questions, these events and clinics will deliver answers. Join us and let's do better business in Brighton & Hove.

To find out more about Business Lifebelt and how it can help your Brighton & Hove business,

email: businesslifebelt@businessinbrighton.org.uk
or telephone: 01273 719097