BHCC - Brighton & Hove Chamber of Commerce

Business Lifebelt
Recession-busting support for the businesses of Brighton & Hove

Build great service from the inside out

What does a business with happy customers AND staff look like?
Wouldn’t you like to effectively retain people through great service and rapport?

Deborah Naylor of JD Training & Development Ltd is an inspirational entrepreneur having run a number of successful customer facing businesses.

‘Delivering service excellence on a consistent basis making your customers feel valued and special is a recipe for continued success’ 

Event description
This is a ‘hand’s on’ interactive session which will have retailers both learning and practising the essential skills necessary to deliver a service experience of a lifetime!   

Participants will have the opportunity to develop their own service ideas and aims and do some live practice to see what good service really looks like.  A team quiz will be presented based on local attractions and local history. Local business and case study, Cheeky Monkeys, will be at the event to share their achievements based on providing excellent customer service and showing that going that extra mile can really help to grow profit and increase footfall.

As a direct result of the workshop attendees will:

• Understand why it is critical to deliver an outstanding service experience.
• Be clear on what that service experience should look like in their specific workplace  
• Have increased skills & confidence to deliver service in a friendly, natural and personable way
• Have the ability to be ambassadors of service excellence back in the workplace

Event Running Order

• Arrival drink and light bites
• Introduction and welcome from Soozie Campbell, City Centre Manager
• Topic expert and local case study
• Break out for group discussions & action learning
• Feedback from discussion group and Q&A with topic expert
• Practical action plans review – for each attendee to take away
• Brief address from Council representative
• Overview of how to get ongoing help and local business support
• Networking over a glass of wine and more nibbles

Where?
The Jubilee Library, Brighton

When?
Wednesday 25th March 2009
6pm - 9pm

It won’t cost you a penny, just your time. You are welcome and encouraged to attend all three workshops.

Places are limited, so book quickly! Sign up now to secure your place: email businesslifebelt@businessinbrighton.org.uk or call 01273 719097


Business Lifebelt is designed to inform and inspire. If you have questions, these events and clinics will deliver answers. Join us and let's do better business in Brighton & Hove.

To find out more about Business Lifebelt and how it can help your Brighton & Hove business,

email: businesslifebelt@businessinbrighton.org.uk
or telephone: 01273 719097